Concierge BoatCierge Internship
Full Time • Falmouth
Benefits:
- Employee discounts
- Free uniforms
- Training & development
POSITION TITLE: DockCierge REPORTS TO: Operations
The primary function of this position is to meet and greet members with a smile and helpful can-do attitude. As the first representative members meet each day the ability to provide top of the line customer service is essential to the success of the employee. A constant positive attitude and ability to be a strong team player working closely with both the dock staff and sales team is required.
JOB DUTIES/RESPONSIBILITIES:
- Welcome members with a smile and introduce yourself.
- Answer any question they might have about where to go on the water that day.
- Check that ID matches the name on the reservation.
- Field all phone calls coming in to the club.
- Create reservations for same day requests.
- Send confirmation text messages for the following day.
- Collect prospect information and enter their information into the sales optima portal.
- Give daily dock tours on request (from sales)
- Work with sales team to execute personal tours and open houses (2x per month)
- Communicate constantly with the dock staff about arrivals.
- Follow up with sales team daily with updates on prospects.
REQUIREMENTS:
- Maintain a professional appearance in accordance with company policy
- NASBLA boating safety course.
- Able work on your feet and work in all weather conditions
- Be team-oriented, self-motivated, and process driven
- Must be able to lift 30lbs
- Be completely trustworthy and ability to work alone.
- Knowledge of small boat operations preferred by not required
- Have a strong attention to details
- Work schedule is Thursday – Sunday including Holidays 730am – 4pm
Compensación: $15.00 per hour
Freedom Boat Club of Greater Boston & Cape Cod
Freedom Boat Club of Ocean and Monmouth Counties, New Jersey
Freedom Boat Club of Ocean and Monmouth Counties, New Jersey
We are a Freedom Boat Club franchise owned and operated by the Carrick Group LLC/M&M Jersey Marine LLC. We operate 20 Massachusetts club locations and nine New Jersey (north Jersey shore) club locations with our operations center located in Plymouth, MA.
Freedom Boat Club is the world's oldest and largest membership boat club with over 30 years of experience offering members access to over 400 locations in the U.S., Canada and Europe. We take care of the maintenance, cleaning, repair, insurance and storage. The fleet includes bowriders, pontoons, and center console fishing boats.
https://www.freedomboatclub.com/
We work in this field because it’s fun!
Solitude. Fishing. Adventure. Sandbars. Sightseeing. Watersports. Family Time.
This is why we do it. We do it for the fun. We do it for the firsts. We do it because we love to see the smiles, the pictures, the fish, and the accomplishment. We truly get joy from witnessing the joy we bring to others. Some would say we work so you can play. While we don’t disagree, we don’t always feel like what we do is work. We’re pretty committed to the concept of successful and casual. Suits and ties have no place here, we traded those in long ago for boat shoes and sunscreen.
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